Refund policy

Umbrella Union Return & Exchange Policy

We want you to love your Umbrella Union goods as much as we loved creating them. Because most of our apparel is crafted with premium, GOTS-certified organic materials and a made-to-order approach to production, here’s how we handle returns and exchanges:

The 60-Day Window — You have 60 days from the date your order is delivered to request a return or exchange.

Keep It Fresh — To be eligible, your item must be unworn, unwashed, and in its original condition. (Trying it on at home is completely fine; wearing it out for the weekend is not!)

Exchanges & Store Credit — Getting the right fit is important. If you need a different size or prefer a different design, we’re happy to process an exchange or issue store credit so you can find exactly what you want.

Returns for a Refund — If things simply don’t work out, we can issue a refund to your original payment method for items returned in new condition. Original shipping charges are non-refundable, and customers are responsible for return shipping. We handle every return ourselves — send returns to: Umbrella Union, 6719 15th Ave NW, Seattle, WA 98117, United States.

Defective or Damaged Items (the “Photo Fix”) — Because our items are made on demand, occasional hiccups in printing or manufacturing can happen: an off-center graphic, an embroidery issue, or a rogue hole in a seam. If your item arrives defective, that’s entirely on us. You do not need to mail the item back — just email us a clear photo of the defect and we’ll get a free replacement into production for you, or issue a full refund.

How to Start a Return, Exchange, or Defect Claim — Email us at fitzgerald@umbrella-union.com with your order number and let us know how we can help (if it’s a defect, attach that photo). We’ll reply with next steps, typically within 24 hours.